Samuel Ohue
Customer Support Specialist | Technical Support | Operations
Remote-Ready | Available for International Remote Opportunities
10+
Years Professional Experience
500+
Issues Resolved Within 24 Hours
95%
Customer Satisfaction
30%
Faster Customer Onboarding
About Me
Customer support professional with 10+ years of experience handling high-volume inquiries across phone, email, and in-person channels. Proven track record of de-escalating complaints, improving operational efficiency, and maintaining 95%+ customer satisfaction.
Benin City, Edo state, Nigeria (GMT+1 (West Africa))
Read MoreRecent Experience
Logistics Agent / Business Owner
Speedaff Logistics — Independent Partner, Benin City, Nigeria
Jul 2023 —
Present
Head of Operations
Ighomo Micro Finance Bank Limited, Benin City, Nigeria
Dec 2019 —
Mar 2023
System Admin
Ighomo Micro Finance Bank Limited, Benin City, Nigeria
Dec 2010 —
Dec 2019
Skills & Expertise
Customer Support
Customer Service
Phone Support
Email Support
Chat Support
Complaint Resolution
Conflict Resolution
Customer Onboarding
Escalation Management
Active Listening
Technical Support
Technical Troubleshooting